Job Description

Job Description

eClinicalWorks (eCW) Trainer – Arizona

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Location: Arizona

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Employment Type: Full-Time

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Work Environment: Hybrid – Office-Based Training & Statewide Clinic Travel

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Schedule: Monday–Friday

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Compensation: $80,000–$90,000 annually, depending on experience

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Travel Required: Yes – Regular statewide travel throughout Arizona; required business travel costs are covered

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Overview & Highlights

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We are seeking an experienced eClinicalWorks (eCW) Trainer to provide hands-on EMR training, new-hire education, workflow optimization, and go-live support for healthcare professionals across multiple outpatient clinic locations.

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Previous professional experience as an eCW Trainer is required for this position.

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This role is ideal for an experienced eCW Trainer who combines advanced system knowledge with excellent presentation, communication, and problem-solving skills. The eCW Trainer will work directly with front office teams, clinical staff, providers, operational leadership, and IT to ensure users are confident and proficient in utilizing eClinicalWorks.

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The position includes a combination of structured office-based training and regular travel throughout Arizona.

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• Monday & Tuesday: In-office new-hire training
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• Wednesday–Friday: Travel to clinics to provide on-site training
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• Travel Territory: Phoenix metropolitan area, Prescott, Tucson, Sierra Vista, and other Arizona clinic locations as needed
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• Compensation: $80,000–$90,000 annually
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• Benefits: Medical, dental, and vision insurance; 401(k); paid holidays; and additional employee benefits
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Why Work With Us

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Join a growing healthcare organization where your eClinicalWorks expertise will have a direct impact on provider efficiency, employee development, and the patient experience.

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You will have the opportunity to:

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• Serve as a key eClinicalWorks subject-matter resource for providers and staff
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• Lead new-hire EMR training and ongoing employee education
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• Provide hands-on, at-the-elbow support during provider and clinic go-lives
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• Partner with IT, operations, clinical teams, and leadership
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• Help improve workflows and operational efficiencies across multiple locations
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• Participate in EMR implementation and optimization initiatives
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• Develop your career through leadership, mentorship, and professional resources
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• Work in a supportive and positive environment with employee lunches, events, and holiday celebrations
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Position Summary

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The eClinicalWorks (eCW) Trainer is responsible for delivering comprehensive EMR training and ongoing education to front office staff, back office staff, clinical teams, and healthcare providers.

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This individual will provide both in-person and remote training, assist with eCW implementations and provider onboarding, troubleshoot workflow challenges, and support users during clinic and provider go-lives.

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The Trainer will also collaborate closely with IT and operational teams to identify opportunities to improve eClinicalWorks workflows, enhance system utilization, and increase efficiency throughout the organization.

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Key Responsibilities

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• Deliver best-practice eClinicalWorks training to new hires, existing employees, and healthcare providers.
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• Conduct structured new-hire training sessions each Monday and Tuesday.
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• Travel to clinic locations throughout Arizona to provide provider go-live and at-the-elbow support.
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• Train front office, back office, clinical, billing, and provider users on applicable eCW workflows.
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• Deliver both in-person and remote training sessions using Microsoft Teams and other approved technology.
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• Provide continuing education and refresher training for existing eCW users.
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• Partner with the IT department to review, troubleshoot, and resolve EMR-related help-desk tickets.
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• Utilize the eClinicalWorks support ticket system to research and address system-related issues.
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• Manage eClinicalWorks ePrescription and Electronic Prescribing of Controlled Substances (EPCS) licensing applications and provider onboarding.
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• Participate in full eClinicalWorks implementation projects, including migrations from existing EMR platforms to eClinicalWorks.
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• Provide hands-on support during system implementations, clinic transitions, and provider go-lives.
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• Evaluate and optimize eCW workflows for providers, clinical staff, administrative teams, and clinic operations.
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• Identify opportunities to improve efficiency, system utilization, and the overall user experience.
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• Assist with collecting, maintaining, and distributing training checklists and documentation.
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• Collaborate on innovation and process-improvement initiatives designed to improve operational efficiency and patient care.
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• Manage multiple training, implementation, and optimization projects simultaneously.
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• Assist with Training & Development initiatives and administrative responsibilities as needed.
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• Serve as a knowledgeable and approachable eCW resource for employees and providers.
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Required Qualifications

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• Previous professional experience as an eClinicalWorks (eCW) Trainer is required.
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• Strong hands-on experience utilizing eClinicalWorks in a healthcare environment.
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• Strong understanding of EMR workflows across front office, back office, clinical, billing, and provider functions.
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• Experience using or supporting the eClinicalWorks support ticket system .
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• Strong knowledge of healthcare practice workflows and EMR functionality.
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• Comfortable providing hands-on, at-the-elbow training and go-live support.
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• Strong presentation, teaching, and group facilitation skills.
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• Ability to train users with varying levels of technical and EMR experience.
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• Proficiency providing remote training and technical support through Microsoft Teams.
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• Strong verbal and written communication skills.
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• Excellent organizational, troubleshooting, and problem-solving abilities.
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• Ability to manage multiple projects and priorities simultaneously.
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• Ability to collaborate effectively with providers, clinical staff, operations, leadership, and IT teams.
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• Ability and willingness to travel regularly throughout Arizona.
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Preferred Qualifications

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• eCW University and/or eCW Superuser training.
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• Experience serving as an eCW Superuser.
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• Experience as an eCW Trainer, EMR Trainer, EHR Trainer, Clinical Applications Trainer, or EMR Implementation Specialist .
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• Experience supporting eCW implementations, migrations, upgrades, or provider go-lives.
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• Experience training physicians, advanced practice providers, medical assistants, front office teams, and other healthcare staff.
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• Experience with ePrescribing and EPCS provider onboarding.
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• Previous experience working within a multi-site outpatient healthcare organization.
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Ideal Candidate

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The ideal candidate is an experienced eCW Trainer who enjoys teaching others and can translate complex EMR workflows into practical, easy-to-understand training.

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Experience as an eCW Superuser or completion of eCW University / Superuser training is highly preferred.

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You should be comfortable moving between the classroom and the clinic—leading structured new-hire training one day and providing hands-on provider support during a go-live the next. Success in this position requires adaptability, confidence, patience, strong communication skills, and a willingness to travel throughout Arizona.

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Benefits

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• Medical insurance
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• Dental insurance
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• Vision insurance
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• 401(k) retirement plan
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• Paid holidays
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• Professional development and career-growth opportunities
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• Leadership and mentorship resources
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• Supportive, collaborative work environment
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• Employee lunches, events, and holiday celebrations
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How to Apply

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Qualified candidates with professional eClinicalWorks Trainer experience are encouraged to apply with an updated resume highlighting their eCW training, Superuser experience , EMR implementations, provider go-live support, healthcare workflows, and system optimization experience.

Job Tags

Full time, Work at office, Remote work, Monday to Friday

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